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Refund Policy

Last updated: July 21, 2026

At Eksaria, we strive for customer satisfaction. This policy outlines when refunds are available and how to request them.

The 7-day contact window below is for quality or delivery issues after you receive an order. It is separate from the statutory 14-day right of withdrawal described in our Terms of Service (which may not apply to personalized or consumer-specified 3D printed goods).

Eligible for Refunds

  • Printing Errors: If we make an error during printing (wrong material, color, or significant defects)
  • Shipping Damage: If your order arrives damaged due to shipping
  • Processing Delays: If we cannot fulfill your order within the promised timeframe
  • File Issues: If we cannot process your file due to technical issues on our end

Not Eligible for Refunds

  • Custom & Personalized Goods: Under EU law, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Since our 3D printed items are manufactured based on your specific files and settings, they are exempt from the standard return window once production has begun.
  • Design flaws in your 3D model
  • Incorrect print settings chosen by you
  • Minor cosmetic imperfections that don't affect functionality
  • Orders cancelled after printing has begun
  • Incorrect shipping address provided by you

How to Request a Refund

  1. Contact us within 7 days of receiving your order
  2. Provide your order number and detailed description of the issue
  3. Include photos if applicable (for damaged items)
  4. We will review your request within 2 business days

Refund Processing

Approved refunds will be processed within 5-10 business days and returned to your original payment method. Shipping costs are non-refundable unless the error was on our part.

Coupons and Discounts

If an order used a coupon code, a refund is calculated on the amount actually paid. Coupon codes are single-use after a successful payment and are not restored automatically when an order is refunded, unless we decide otherwise in writing for a specific case.